This Privacy Policy applies to users of Janata Bank Internet banking App "eJanata" through Janata Bank Ltd. In this Policy, the term "JBL", "Bank" or "we", "us" or "our(s)" refers to Janata Bank Ltd. Janata Bank Ltd is committed to protecting the privacy of its customers and has taken all necessary measures to maintain the confidentiality of any information that is spread through eJanata. This Privacy Policy is intended to help you get a clear understanding concerning how we collect, share, use and protect information when you use our App. Through eJanata, you may use your Eligible Mobile Device to access Product information and application, ATM and Branch locator and access you Banking service through this app and subsequently view balances and recent transactions for each of your Accounts; transfers of funds; and also access additional services that may be available through a Mobile Application. It applies to all Customers, Buyers and Users (collectively referred to as "Users").
As you review this Mobile Privacy Policy, here are a few general principles to keep in mind:
By downloading eJanata on your mobile device, you confirm your affirmative consent to all the terms of this Policy detailed below and comply with any other security procedures that we may establish from time to time.
Information that we may collect about you through mobile app includes information that you voluntarily reveal, such as your name, profession, address, phone number, email address and other contact information, along with transaction information, information resulting from your mobile activity, calendar and your location information. We may also gather added information related to your mobile device through cookies and other technologies as described below.
User must not share the Login Password and/or Transaction OTP with anyone. In case of any apprehension of misuse of the Login Password the User must change the Password immediately. If the user forgets his/her Login Password or wants to change the same, the user may reset or change the Login Password through procedures specified by Bank on eJanata. In the event the User inputs wrong Password more times than allowed by Bank, his/her account shall be temporarily blocked.
The User shall be personally and solely responsible for each individual transaction, for any wrong input given by the User or for transferring any amount of money to any other Account in pursuance of any sort of inducement or fraudulent activity.
In addition to the personal information described above, we may collect certain information about your use of our online services. For example, we may capture the IP address of the device you use to connect to the online service, the type of operating system and browser you use, and information about the site you came from, the parts of our online service you access, and the site you visit next. We may also use cookies, web beacons or other technologies to collect and store other information about your visit to, or use of, our online services. In addition, we may later associate the usage and other information we collect online with personal information about you.
eJanata App requires, your permission to access the camera, photos, contacts, GPS location of your device for providing services and/or features offered by eJanata.
Janata Bank reserves the right to introduce, replace, modify any services for eJanata customers and to determine all service fees and/or maintenance charges (including other applicable charges) for availing mobile app services from time to time as per oversight of Bangladesh Bank and such fees as may be incurred will be debited from the bank Account.
For your convenience, Bank offers you the ability to access some of our products and services through the Janata Bank Internet banking application. When you interact with us through eJanata App, we may collect information such as unique device identifiers for your mobile device, your screen resolution and other device settings, information about your location, and analytical information about how you use your mobile device.
We Will use the information discussed above in a number of ways, such as:
We may share the information that we collect from and about you as well as information about your Accounts or the transactions you make, with our affiliates within Janata Bank Ltd, with credit reference agencies and with any third parties with whom we have signed Non- Disclosure Agreements. However, we will disclose information to third parties about your account or the transactions you make, and you authorize us to do so, ONLY in the following situations:
Our operational systems will store user-provided data for as long as you use the related feature of the Internet Banking Application. Please note that some or all of the user-provided data may be required in order for the eJanata to function properly, and we may be required by law to retain certain information. If you close your profile established for Mobile Internet Banking, we will retain certain data for a reasonable time to facilitate any request to reopen your profile.
You may be able to review and update your account information though the App.
By using the eJanata, you represent and warrant that:
The service and the App may be subject to limitations, delays, and other problems inherent in the use of the internet including the device used by you. Bank is not responsible for any delays, delivery failures, damages or losses resulting from such problems.
This Policy is subject to change and any changes to this Policy will become effective when posted on the Internet banking App "eJanata". Your use of the application following these changes means you accept the revised Policy.