Frequently Asked Questions

Download the Janata Bank Internet Banking App "eJanata". Use 'Signup' option to create new User ID. After receiving User ID, log in to eJanata and then you can add account and verify yourself. To add your account, the device should contain the mobile phone number associated with the account you are about to add. Furthermore, without user verification you cannot perform any transaction.
In case you fail to verify yourself using App you have to visit any nearby Janata Bank Branch and verify yourself from there.
Currently you can only access Mobile banking through Janata Bank Internet Banking App "eJanata".
To update your mobile number in your account, go to your branch and update your phone number.
Yes. But you cannot use same User ID in multiple device at the same time.
You can recover or change your password using 'Forget Password' option.
You have to log in again. You will receive OTP to validate your device. You have to set PIN again.
As another layer of security, your mobile banking session will expire and log out after 01 minute of inactivity.
You have to use the mobile number given in your account in your new device. Download the App and log in using your eJanata User ID. You will receive OTP to validate your device. After device validation your previous device will be deactivated against your eJanata user ID. You have to set PIN again.
Contact urgently to our customer care or branch. Request to deactivate your eJanata User ID. As long as no one knows your eJanata Password or PIN, no one can access your account.
You can access and manage your accounts quickly and securely from your mobile device:
  • View account balances
  • View transaction history and details
  • Transfer funds between your accounts
  • Receive account alerts via text messaging
  • Locate ATMs and branches
You can, but you should pay attention to the charges incurred by the additional data usage.
You can, but you have to avoid using public wireless networks and non-password-protected wireless networks. Trusted and password-protected wireless networks are suggested for login.